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Shipping & Returns

Shipping & Returns

Shipping

All Payment Approved US or Canadian Orders Ship US Postal or UPS

In most cases, shipping of "In Stock" items occur the same day if placed by:

  • 3:00 p.m. PST, Monday - Friday
  • After 3:00 p.m. PST, orders will ship next business day.

Orders placed on Saturday and Sunday ship on Monday.

We are unable to ship on Holidays.

Shipping to Domestic Customers and Addresses Only.  Canadian residents please add $25.  Alaska & Hawaii add $15.  No other International Sales or Shipping Available at this time.

Returns Policy

We want you to be completely satisfied with your Extreme Store purchase. EOL offers products that have a 100% satisfaction guaranteed for normal wear and tear and/or against defects in workmanship. If you are not completely satisfied with your purchase, please return the merchandise in new and resalable condition, with original packaging, within 30 days for a refund or exchange. We will apply your refund, less shipping, handling and a 15% restocking fee, to the original form of payment. If you would prefer an exchange, we will be glad to promptly send you a replacement product. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
 

Please indicate reason for your return and the action to be taken (exchange/refund). The following exceptions do apply: No refunds on sale items, discontinued items, ammunition, software items or scopes that have been opened.  EOL is not responsible for any claim resulting from abuse, misuse, unauthorized modifications or improper mounting.

Should you have any questions about your return, please call us at 503-267-9567.

Please send all returns to: 

The Extreme Store

Attn:  RETURNS

2606 SW 4th Street

Redmond, OR 97756

 


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